Pricing, Billing & Cancellation

1. Free plan, €0

Anyone aged 18 or over can create a WhatsLove account and use the service at no cost, with no payment details required. The free plan includes:

• First voice intro
• Chat voice messages
• Listening
• Spark Meter with top reason
• Daily voice prompt

2. Subscription plans (recurring)

Subscriptions are billed monthly and renew automatically until cancelled. Prices are shown in EUR; if you pay in another currency, the equivalent local price is charged by our payment provider or by the app store, and Apple App Store and Google Play prices may differ slightly because of store rounding and local taxes.

There is no minimum term and no fixed contract length: a monthly subscription runs for one month at a time. Elite and VIP profiles are shown more often in suggestions.

3. One-time purchases (no renewal)

Credit packs and the Lifetime Founder upgrade are single payments. They never renew and never create a subscription.

4. How purchases are fulfilled after payment

• Digital delivery only. There is nothing to ship; access is granted inside the WhatsLove app.
• Subscriptions: once payment is confirmed, the account is upgraded automatically and the plan's features unlock immediately in the app, normally within seconds. The plan badge and entitlements appear in the account screen.
• Credit packs: credits are added to the account balance immediately after payment is confirmed and can be spent straight away on in-app actions such as SuperVoice™.
• Lifetime Founder: purchased on this website through Stripe Checkout. After payment you receive an email receipt and a Founder access link; the Founder badge and lifetime entitlements are applied to the account registered with that email address.
• Every purchase produces a receipt or invoice by email from Stripe, Apple, or Google, depending on where you bought.

5. Automatic renewal terms

• Monthly subscriptions renew automatically at the end of each billing period at the price shown above, and the payment method on file is charged on the same calendar day each month.
• Renewal continues until you cancel. Cancelling stops future charges; it does not shorten the period you have already paid for.
• If a price changes, we notify existing subscribers by email before the change takes effect, and the new price only applies to renewals after that notice.
• If a renewal payment fails, access to paid features is suspended until payment succeeds; the subscription may be cancelled automatically after repeated failures.
• Credit packs and Lifetime Founder never auto-renew.

6. How to cancel

You can cancel at any time, and cancellation always takes effect at the end of the period you have already paid for. Cancel where you originally purchased:

• Bought inside the iPhone or iPad app (Apple App Store): open iPhone Settings, tap your name, tap Subscriptions, select WhatsLove and tap Cancel Subscription.
• Bought inside the Android app (Google Play): open the Google Play Store, tap your profile icon, tap Payments & subscriptions, then Subscriptions, select WhatsLove and tap Cancel subscription.
• Bought on whatslove.app through Stripe: use the billing portal link in your payment receipt email to cancel or change your payment method, or email info@whatslove.app from your account address and we will cancel it for you.
• You can also delete your WhatsLove account in the app at any time. Deleting the account does not by itself cancel an Apple or Google subscription, so please cancel in the store as well.

7. Refunds and right of withdrawal

• Every purchase made directly from WhatsLove comes with a 30-day money-back guarantee, no questions asked: email info@whatslove.app within 30 days of purchase and we refund in full, using the original payment method.
• Our 30-day money-back guarantee is in addition to your statutory rights under EU and UK consumer law.
• To request a refund or withdraw, email info@whatslove.app from your account email address with your receipt or transaction reference.
• Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their own policies; request those refunds at reportaproblem.apple.com or play.google.com/store/account respectively.
• Beyond the statutory right above, we may grant refunds at our discretion, for example for a duplicate charge or a technical fault that prevented use of a paid feature.
• Credits already spent, and accounts terminated for breach of our Terms & Conditions or Acceptable Use Policy, are not refunded.
• Nothing on this page limits your statutory consumer rights.

8. Billing contact

For any question about prices, invoices, renewals, cancellation, or refunds, contact us and we will reply within 5 working days: